Returns & Exchanges

Due to the perishable nature of our artisanal food products, we offer a satisfaction guarantee to ensure your culinary experience remains uninterrupted. If your order arrives damaged or fails to meet our quality standards, please contact us within 48 hours of delivery for a full refund or replacement.

Return Process

• 1.
  Document the Issue

  Take clear photographs of the product and its packaging, specifically highlighting any damage or quality concerns.

• 2.
  Contact Support

  Email our team at support@somethingwentwrong.com with your order number and the photos attached to initiate your claim.

• 3.
  Verification Review

  Our kitchen quality team will review your submission within one business day to verify the claim against our freshness standards.

• 4.
  Resolution Process

  Once approved, we will issue a full refund to your original payment method or ship a fresh replacement at no additional cost.